Travel plans can change in the blink of an eye in today’s fast-paced travel world. From unexpected scheduling changes to emergencies, you may need to cancel or alter your booking. This is where the GOL Airlines Cancellation Policy comes into play. Thanks to its flexible approach, you can easily make travel arrangements. To gain a better understanding, explore the GOL cancellation policy. Review the following information to learn about GOL’s cancellation and change policies, including cancellation costs and refund details for flights.
What is the GOL Airlines Cancellation Policy?
Are you in a situation where you must cancel your booking with GOL Airlines? Before starting the cancellation process, familiarize yourself with its guidelines. So, here are the GOL Airlines cancellation policy highlights for your reference:
- Your fare type influences the cancellation fees. If you do not cancel or attend your flight, the airline will not refund you.
- You can cancel bookings made at least seven days in advance without incurring any fees, but you must do so within 24 hours of booking.
- In certain scenarios, you can either cancel for a refund or opt for a travel credit, based on your ticket type.
- If you choose to change your flight instead of cancelling, you may need to pay the fare difference along with any change fees.
These costs will vary based on your original fare type. Contact the customer service team for more information on the GOL Airlines flight cancellation policy.
How Can I Cancel a GOL Flight?
If you need to cancel your GOL reservation, choose from the various methods provided by the airline. Review the GOL Airlines cancellation methods listed below:
Through the Official Website
- Log in to your account.
- Select the “Cancel Flight” option.
On Phone Call
- Call GOL Airlines’ customer service number.
- Follow the prompts to get connected to a representative.
- Request the executive to cancel your booking.
- Share the required information.
- The representative will cancel your booking.
Via Mobile App
- Install the GOL Airlines mobile app on your smartphone.
- Log in to your account.
- Select the option of “Cancel Flight”.
At the Airport
- Visit your nearest airport.
- Go to a GOL Airlines check-in counter
- Request a flight cancellation.
What is the GOL Airlines Refund Policy?
When you are looking forward to cancelling your booking and getting a refund, it is essential to know the refund rules. That’s why GOL Airlines has devised an innovative cancellation approach and a flexible refund policy to guide you. Here are the significant points of the GOL refund policy
- As per the GOL Airlines 24-hour refund policy, you can cancel your GOL booking within 24 hours of making it when the flight booked has to depart after 7 days or more. If both conditions are fulfilled, you will receive a full refund.
- GOL will rebook a similar flight for you in case of a cancellation. However, if that is not possible, you will receive a cash refund.
- If the airline cancels your flight and no replacement flight is offered, you can enjoy a full refund.
How to Request a GOL Refund?
After reviewing the airline’s refund policies, let’s learn how to request a refund. Here are the quick steps for GOL Airlines cancellation refunds:
- Visit the official website of GOL Airlines.
- Log in to your account.
- Choose the “Cancel Flight” option.
- Follow the on-screen prompts.
The airline will refund you the amount in your original payment mode within 15 working days. If a replacement flight arrives after 3 hours or more from your initial scheduled arrival time, you can:
- Reject alternative flights
- Receive a full refund
What are the GOL Cancellation Fees?
Your ticket type and other factors determine how much you have to pay as GOL Cancellation fees. So, scroll down for an idea of the GOL cancellation cost
Domestic Flights
Cancellation or Change Fees:
- Promo: 100% of fare value
- Light: R$400 or 100% of fare (whichever is less)
- Plus: R$370 or 100% of fare (whichever is less)
- Max: No fee
No Show Fees:
- Promo: 100% of fare value
- Light: R$500 or 100% of fare (whichever is less)
- Plus: R$470 or 100% of fare (whichever is less)
- Max: No fee
Refunds:
- Promo: 100% of fare value
- Light: Non-refundable
- Plus: 40% of remaining value
- Max: 95% of remaining value
International Flights
Cancellation or Change Fees:
- Premium: 100% of fare value
- Promo: $180 or 100% of fare (whichever is less)
- Light (EUA/PUJ/CUN): $310 or 100% of fare
- Plus: $150 or 100% of fare (whichever is less)
- Free for Max
No Show Fees:
- Premium: 100% of fare value
- Promo: $230 or 100% of fare (whichever is less)
- Light (EUA/PUJ/CUN): $360 or 100% of fare
- Plus: $200 or 100% of fare (whichever is less)
- Free for Max
Refunds:
- Premium: 100% of fare value
- Promo: Non-refundable
- Light: 40% of remaining price in BRL
- Plus: 95% of ticket balance in BRL
Please note
Prices may change, so feel free to reach out to GOL customer support for the most up-to-date information.
Also Read: Can I Select My Seat On A Qatar Airways Flight?
What is the GOL Airlines Flight Change Policy?
GOL understands that travel plans can change. That is why the airline has designed a customer-friendly approach to changing flights. For your reference, here are the major points of the GOL Airlines flight change policy:
- Change your booking when you fulfil the set eligibility parameters, including fare type and selected travel class.
- Modify your reservation through GOL’s official website or by calling its customer support team.
- Sometimes, you might have to switch your flight on the same day as your scheduled departure. So, make the most of GOL’s same-day flight change policy for last-minute modifications.
- Check the airline’s time restrictions before requesting a flight change. However, the restrictions vary depending on your ticket type.
Conclusion
When you cancel your booking, you are covered by GOL Airlines’ cancellation policy. You can also get a full refund, provided you fulfil the criteria. Check the domestic and international cancellation charges that you might have to pay. Moreover, the airline allows you to change flights as and when required. Thus, you can easily accommodate unexpected circumstances or change itineraries. So, cancel or change your GOL flights and see how you can get a refund. Check its guidelines and proceed accordingly as soon as possible.
