Life is unpredictable, but Lufthansa ensures that even when your travel plans change, you are not left in the lurch. The Lufthansa Airlines cancellation policy is designed with your convenience and peace of mind at heart. Whether it is a sudden emergency, a shift in your schedule, or a simple change of plans, the airline covers you with flexible options. We strive to make the process as smooth as possible, offering easy rebooking, refunds, or alternative flights. At Lufthansa, you get the most required support for your travel, even when it takes an unexpected turn. The airline aims to turn disruptions into seamless experiences. If that happens, understanding the airline’s cancellation policies can save you both time and money. This concise guide helps you through Lufthansa Airlines cancellation policy, refund, and more.
What is Lufthansa Airlines Cancellation Policy?
Before canceling a Lufthansa booking, know its guidelines for a smooth experience. So here are major points of Lufthansa flight cancellation policy to help you:
- If you have purchased a refundable ticket, you can cancel your flight and receive a refund, though this may involve a cancellation fee depending on your fare class and destination.
- Non-refundable ticket holders can still cancel, you typically won’t receive a refund. However, Lufthansa often provides the option to apply the value of your ticket as a credit for future travel, less any applicable fees.
- If Lufthansa cancels a flight, you get a full refund. For this, you must request a refund online. Your flight ticket compensation will be processed only then.
- The cancellation fees and refund eligibility vary based on factors like the ticket class (Economy, Premium Economy, Business, or First Class), the flight route chosen, and whether the flight is domestic or international. Therefore, it is always best to check your specific ticket conditions before making any decisions.
Does Lufthansa Have a 24-Hour Cancellation Policy?
Yes, Lufthansa has a 24-hour cancellation policy that enables you to cancel your flight for a full refund. However, you must keep the following things in mind.
- Cancel your flight for a full refund within 24 hours of booking without any cancellation fees.
- The flight must be booked at least 7 days before the scheduled departure.
- This applies to both refundable and non-refundable tickets.
Please note
- The 24-hour cancellation policy applies to all standard bookings made directly through Lufthansa, whether via the website, mobile app, or customer service.
- Bookings made through third-party websites or agencies may not be eligible for this policy.
Can I Cancel a Lufthansa Booking for Medical Reasons?
Yes, Lufthansa Airlines cancellation policy allows you to cancel for medical reasons without any penalty. Make sure to follow the guidelines mentioned below –
- The airline refunds you in full if you, a close family member, or your travel companion need to cancel a flight due to a medical emergency, death, or illness.
- You must provide medical documentation to support your cancellation request.
- Refunds are processed to the original form of payment. However, the fare type and ticket conditions determine your refund amount.
- You can submit your request online through the “Manage Booking” section on the Lufthansa website, or contact its customer service for assistance.
Please note
It is always a good idea to check the specific terms and conditions of your ticket and reach out to Lufthansa directly for the most accurate information.
How to Cancel Your Lufthansa Flight?
To cancel your Lufthansa flight, follow its policy for a hassle-free process. Here are the methods through which you can cancel your reservations.
Online via the Lufthansa Website or Mobile App
- Go to the Lufthansa website.
- Click on “My Bookings”.
- Log in to your account.
- Retrieve your booking.
- Hit “Cancellation”.
Your flight booking will be canceled and you will receive an automatic confirmation email.
At the Lufthansa Office
If you purchased your ticket at a Lufthansa Office, the refund will be made automatically and there is no need for any further action.
Contact Lufthansa Customer Service
If you prefer to speak with a representative, contact Lufthansa Airlines customer service team to help you with the cancellation and refund process. The airline’s executives are available by phone, email, or social media channels.
Through Travel Agents
Have you booked your flight through a third-party travel agent? As per Lufthansa Airlines cancellation policy, you must contact those travel agents to handle the cancellation and refund. If your Lufthansa flight was canceled and you haven’t requested a refund yet, you can do so through the website or at your travel agency.
What is Lufthansa Airlines Cancellation Refund Policy?
To get your money back after canceling your trip, you must know the rules. So, here are Lufthansa Airlines cancellation refund policy highlights –
- Lufthansa Airlines refund policy depends on the type of ticket and when you cancel. If you cancel a refundable ticket, you are eligible for a refund, subject to any cancellation fees. The amount refunded will depend on when you cancel your flight, the closer to the departure date, the higher the fee.
- If the ticket is non-refundable, you can get a flight value voucher. However, if you must cancel, Lufthansa may offer you a credit voucher or a refund in the form of a Travel Credit. This can be used for future travel, minus any applicable fees.
- You can cancel your trip and request a refund through “My Bookings” up to 24 hours before departure.
- Depending on the fare conditions and any segments of the ticket used, the refund value of the fare, taxes, and fees will be calculated and refunded to the original method of payment.
Can You Get a Refund on a Lufthansa Flight Within 24 Hours?
Yes, per the 24-hour rule for Lufthansa, you can go for the online refund option. You can cancel your flight reservations and get a refund online up to 24 hours before your journey begins. However, make sure that your flight is scheduled after 7 days or more from the booking date. This applies to refundable and non-refundable tickets. For more information, contact the airline’s customer service team.
What is the Lufthansa Cancellation Fee?
After the 24-hour risk-free window, the usual Lufthansa cancellation fee rules apply. You can easily get a refund on refundable tickets and non-refundable tickets may involve a cancellation fee.
However, the airline offers overbooking and denied boarding rights and compensation. Scroll down to learn more.
Assistance
If you are involuntarily denied boarding due to overbooking, the airline assists you and re-routes your final destination as soon as possible under similar conditions.
Also Read: What Is The American Airlines Cancellation Policy?
Compensation Amounts
If you’re not allowed to board your flight, whether you agree to give up your seat or not, you have the right to choose between two options:
- You can take a different flight to your destination, or ask for a refund.
In addition, you may also get compensation. This can be paid by bank transfer, cheque, or, if you agree, as a gift card. The amount you receive depends on the distance of your flight:
- For flights up to 1,500 km: €250
- For flights between 1,500 and 3,500 km, or flights over 1,500 km within Europe: €400
- For flights over 3,500 km: €600
Conclusion
With Lufthansa Airlines cancellation policy, you get flexibility with it, especially if you act quickly within the first 24 hours after booking. Whether you have booked a refundable or non-refundable ticket, understanding the airline’s policies can help you manage your flight cancellations and refunds efficiently. Make sure to always check the specific conditions of your ticket and consider contacting Lufthansa customer support if you have any doubts. By keeping these guidelines in mind, you can ensure a smoother cancellation process and avoid unnecessary fees when planning to cancel your travel plans.
