How do I Speak to Someone at Singapore Airlines?

When planning your travels or dealing with unexpected issues, getting in touch with an airline representative can make all the difference. From inquiries about flight schedules, booking modifications, baggage concerns, special assistance requests, or disruptions to your travel plans—Singapore Airlines provides multiple customer support options to assist passengers around the clock. 

If you’re wondering how to speak to someone at Singapore Airlines, the airline provides a variety of options tailored to meet passenger needs efficiently—especially if you’re traveling within the next 72 hours or facing urgent concerns. Above all that, Singapore Airlines offers both digital and direct communication channels, ensuring a smooth and responsive experience for every type of traveler.

Start with Self-Help Resources At Singapore Airlines’ Official Website

Before reaching out directly, Singapore Airlines encourages travelers to first explore their comprehensive self-help tools available online on their official website – https://www.singaporeair.com/

You can:

• Manage booking, baggage, or in-flight requests
• Request special assistance
• Submit general queries

Simply use the General Help form available on their website. This helps resolve common issues quickly without waiting in a queue.

Use the Assistance Request Form (For Travel Disruptions)

If your flight was disrupted—due to cancellations, delays, or rescheduling—you can fill out a dedicated Assistance Request Form. This form is especially helpful if:

• You’re flying within 72 hours
• You have a medical emergency

These cases are prioritized for faster handling. Look for the form on the “Contact Us” section of the official site to submit your situation and receive timely help.

Request a Flight Disruption Statement

Need proof of a delayed or cancelled flight? Singapore Airlines offers the option to request a flight disruption statement online. This document may be helpful for insurance claims or employer documentation.

You can access this directly via the “Request for Statement” link on their contact page.

Visit Their FAQ Section

If you have basic queries regarding booking, cancellations, refunds, payments, meals, seats, and so on, you can get answers to your questions by visiting Singapore Airlines’ FAQ section. If it is just a basic query, the FAQ section will be of immense help to you, and save your time as well, instead of facing long wait times to get in touch with their customer service. 

PPS Club Member? Use Priority Support Options

If you are a PPS Club member, Singapore Airlines provides exclusive ways for you to speak to someone:

Two easy ways to request a callback:

• Text Message: Send “PPS [Your 10-digit PPS Club number]” to +65 9184 8888
• Mobile App:
  • Launch the Singapore Air mobile app
  • Log in and go to ‘My Account’
  • Tap ‘PPS Connect’ to request a callback

Note: Ensure your mobile number matches the one in your KrisFlyer profile. Standard messaging and roaming charges may apply.

Delayed or Damaged Baggage? Here’s What to Do

If your checked baggage has been delayed or arrived damaged, Singapore Airlines provides a streamlined process to report and track the issue:

Have a File Reference Number?

Use the Baggage Portal or Kris chatbot to check your bag’s status.

Don’t have a File Reference Number?

You can create a new report through the official baggage claims page linked via the Singapore Airlines website.

This ensures your case is logged and followed up by the appropriate team without the need to wait in long call queues.

Submit Enquiries and Feedback

Whether you want to compliment a recent experience, share a concern, or make a suggestion, Singapore Airlines makes it easy to send your feedback online.

• Use the online enquiry and feedback forms available through the “Contact Us” section of the Singapore Airlines website.
• If your feedback does not pertain to safety or security concerns, you may also contact the U.S. Department of Transportation at the following address:

Aviation Consumer Protection Division, C-75

U.S. Department of Transportation 

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

This provides an additional channel for passengers to raise unresolved concerns regarding air travel service in the U.S.

When you’re planning a trip with Singapore Airlines or need support with an ongoing travel concern, speaking directly to an airline representative can bring clarity and reassurance. Whether you’re calling about your flight booking, loyalty membership, or handling baggage concerns from a New York departure, Singapore Airlines offers multiple official communication channels to get you the help you need—promptly and professionally. 

Reach the Reservations & KrisFlyer Services (24/7)

If you need assistance with booking, flight changes, or your KrisFlyer membership, you can directly contact the reservations team.

• Phone (24 hours): +1 (833) 727-0118
• TTY/TDD for hearing impaired: +1 (833) 727-0118

Note: While this is a toll-free number within the U.S., charges may apply if calling from outside the United States. 

Lost and Found (JFK & EWR Flights)

If you’ve misplaced an item during your flight or at the airport, Singapore Airlines provides dedicated Lost & Found support based on your departure or arrival airport. 

• For JFR flights:
  • Email: JFK_LostNFound@singaporeair.com.sg
• For EWR flights (Newark):
  • Email: EWR_Baggage@singaporeair.com.sg
• Phone Support:
  • +1 (866) 767-2247 ext 2 (24 hours)
  • +1 (718) 751-3832 

Singapore Airlines’ San Francisco Contact Guide

If you’re traveling through San Francisco International Airport (SFO) or are based in the region, Singapore Airlines provides several direct and official communication channels for customer support.

Contacting Reservations & KrisFlyer Services (Available 24/7)

Need assistance with booking, modifying a reservation, or have questions about your KrisFlyer membership? Singapore Airlines’ reservation line is open 24 hours a day for your convenience. 

• Phone (24 hours): +1 (833) 727-0118
• TTY/TDD Access (for the hearing impaired): 1 (833) 727-0118

Note: While this is a toll-free number in the U.S., additional charges may apply if calling from outside the country. 

Lost and Found Services – San Francisco Flights

If you’ve left behind a personal item during your flight or at the San Francisco terminal, you can connect with the dedicated Lost and Found office:

• Email: sfoll_sq@singaporeair.com.sg
• Phone: +1 (650) 984-6752
• Operating Hours: 12:00 PM – 6:00 PM (Daily)

The team can assist in recovering misplaced belongings related to Singapore Airlines flights arriving or departing from SFO. 

For Delayed or Damaged Baggage

Singapore Airlines offers two methods of support based on whether you already have a File Reference Number:

• If you have a File Reference Number:

Use the [Baggage Portal] or ask Kris, Singapore Airlines’ virtual chatbot, to retrieve the latest status of your luggage.

• If you do not have a File Reference Number:

You may file a report through the official baggage claim form online.

These options ensure passengers receive timely updates and resolutions for any baggage-related issues.

Submitting General Enquiries or Feedback

For non-urgent questions, suggestions, or compliments regarding your travel experience, you can submit your message via:

• Online Form Submission:

Accessible through the Enquiry & Feedback section on the official Singapore Airlines website.

• For feedback not involving safety or security matters, you may also contact the U.S. Department of Transportation:

Aviation Consumer Protection Division, C-75

U.S. Department of Transportation 

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590 

This option is especially useful for passengers wanting to report a service concern within U.S. regulatory frameworks.

Singapore Airlines’ Seattle & Houston Contacts Guide

If you’re flying with Singapore Airlines from Seattle or Houston, reaching out for assistance is simple with their dedicated channels, whether it’s about reservations, loyalty programs, or lost items. Here’s how you connect:

Reservations & KrisFlyer Services (24/7)

For booking assistance, flight changes, or KrisFlyer queries:

• Phone (TTY/TDD available): +1 (833) 727-0118

Note: Charges may apply if calling from outside the U.S.

Lost and Found Services

Seattle Office

• Email: sea_baggage@singaporeair.com.sg
• Address: 17801 International Blvd, PMB #123, Seattle, WA 98158
• Hours:  
  • Flight Days (Tue, Thur, Fri, Sat): 4:30 AM – 1:00 PM
  • Non-Flight Days (Mon, Wed, Sun): 8:00 AM – 4:30 PM 

Houston Office

Email: cbsiah@hallmark-aviation.com

Phone: +1 (866) 767-2247 ext 2 (24 hours)

Delayed or Damaged Baggage

• With File Reference Number: Rack via the [Baggage Portal] or ask Kris, the virtual assistant.
• Without File Reference Number: Submit a new report via the online claim form. 

Enquiries & Feedback

• Use the online form on Singapore Airlines’ official site for questions or compliments. 

HighFlyer Business Travel Programme Support

If you or your organization is enrolled in the HighFlyer business travel programme, you can maximize your travel rewards and receive dedicated assistance for corporate bookings.

Key Information:

• To enroll, fill out the online application form available under the HighFlyer section.
• For support with your existing HighFlyer account or technical issues with the self-serve portal, you can write to the HighFlyer support team via the email link provided on the site.

Operating Hours:

• Monday to Friday: 8:30 AM – 5:30 PM (Singapore time, including Public Holidays)

Tip: Ensure that your queries include your HighFlyer account number and relevant booking details for faster resolution.

MICE Travel Programme Assistance

If your travel involves Meetings, Incentives, Conferences, or Exhibitions (MICE), Singapore Airlines has a dedicated programme to support event organizers and group travel coordinators.

What to Do:

• Visit the MICE Travel Programme section via the official Singapore Airlines website.
• Follow the instructions for submitting your query or accessing support for group travel arrangements.

This service is tailored for business and corporate clients managing travel logistics for large events.

Public Relations and Media Enquiries

For journalists, bloggers, or media professionals looking to contact Singapore Airlines for official statements, interviews, or press material:

• Email: public_affairs@singaporeair.com.sg
• Media representatives should use this channel strictly for public relations and press-related matters.

Singapore Airlines Cargo Services

If your query is related to air freight or cargo services, Singapore Airlines provides a separate section with detailed contact options.

To Get Cargo Support:

• Visit the Air Cargo section via the official Singapore Airlines website.
• You’ll find relevant regional contacts and submission forms for cargo-specific inquiries.

Ideal for freight forwarders, businesses, or individuals handling goods shipment via Singapore Airlines Cargo.

How Kris the Chatbot Can Help?

Getting the answers you need quickly and accurately can make all the difference. Whether you’re checking flight details, managing your booking, or navigating baggage allowances, you don’t always need to wait for a call or email response. That’s where Kris, Singapore Airlines’ virtual assistant, steps in.

Kris is Singapore Airlines’ automated chatbot, designed to assist customers with a wide range of travel-related inquiries. Available around the clock, Kris can instantly provide information on various topics, including flight updates, baggage policies, and check-in requirements. 

Instead of navigating complex menus or waiting on hold, you can chat with Kris for answers in seconds. Here is a nutshell about what Kris can help you with: 

• Retrieve your present flight status
• Give you an estimate of your baggage allowance
• Help you with the next available flight, especially if you have missed your flight 
• Information on flying with infants and children 
• Inquiries on seat selection 

Where to Access Kris?

You can access Kris directly from the Singapore Airlines website. Simply click on the chat icon and start typing your question. Kris will handle the rest—whether it’s about your booking, luggage, or other in-flight services.

Kris offers an efficient, user-friendly alternative to traditional customer service channels.

• Available 24/7: No need to wait for business hours or navigate long phone queues.
• Instant Responses: Get real-time information, ideal for time-sensitive queries.
• User-friendly interface: The chatbot is designed to be intuitive and simple to use.
• Accurate & Reliable: Kris is powered by Singapore Airlines’ latest service data, ensuring you get up-to-date and verified answers.

Conclusion

Speaking to someone at Singapore Airlines has never been more accessible, thanks to the airline’s wide range of customer support options. From using Kris the Chatbot for instant digital help to contacting dedicated offices via phone or email, passengers can easily find assistance tailored to their needs. 

Whether you’re seeking help with bookings, baggage, or special requests, Singapore Airlines ensures smooth communication through self-help tools, 24/7 hotlines, and support forms. Passengers with urgent issues or those traveling within 72 hours are given priority. With responsive service and multiple touch points, Singapore Airlines prioritizes your comfort and satisfaction at every stage of the journey.

FAQs